Aug 13


This is an account of the rather eventful (and tiring) journey I took to the US on 11th August.

Air India flight AI137 to Los Angeles via Frankfurt was scheduled at 07:10 on the 11th. On the previous day I had heard with alarm the news of a busted terrorist plan to blow up flights to the US from London using liquid explosives. I had expected that flight schedules for the next few days might be disrupted because of this, but the AI helpline had confirmed (last at 11pm on the previous night) that the flight was on schedule.

On reaching Sahar Int’l at 4am, I discovered that the AI staff was not allowing laptops and cellphones in hand baggage, and were asking passengers to checkin these items as checked luggage. This was scary. Airline baggage handlers don’t exactly handle bags with “kid gloves”. They literally throw and toss them around like pillows. Checking in my laptop would mean risking its arrival at the destination smashed, cracked, or something like that. When I insisted that I needed to carry my laptop, mobile and digital camera with me in the cabin, the lady behind the checkin counter warned me that I risked being disallowed to take them in at the security checkpoint. If that happened, I would have to either leave them at the airport, or shell out a small fortune and buy a new bag/suitcase from one of the duty free shops, pack the laptop into it and have it checked into cargo.

After a little thought I decided to check the stuff in. I opened one of my bags, rearranged stuff, put the laptop, cellphone and camera in the laptop case, put the case inside the bag, stuffed clothes around it and locked it up. It was reasonably cushioned and packed, but I was still doubtful if the gadgets would survive baggage handling. Anyway, after going through checkin and immigration, I proceeded to the security checkpoint.

At security, I was surprised to find that they were allowing laptops and mobiles on passengers. Apparently some passengers had decided to ignore the AI staff warnings and take a chance. At first I cursed the AI people for not co-ordinating things properly and not being properly informed (This impression changed afterwards, as I will show later)

I asked an AI official nearby if I could still try to take my laptop out of the bag. He said if the bag wasn’t already put in the container, there was a chance. This guy turned out to be very helpful. He made a few calls on his wireless, gave my baggage tag number and tried to find out where it had reached by then. Turned out that it was already put in container 4L, but the container was not yet loaded in the aircraft. He called one of his colleagues who drove me in a van, out into the airfield where container 4L was waiting on a loading truck. A cargo worker opened the container lid and the AI guy asked me if the bag was there. I couldn’t see it, but it could have been behind the outermost layer of bags. I don’t know. Anyway, I decided that now nothing could be done about it, so let’s just move on. I thanked the helpful AI official and went back to the security checkpoint, and then waited in the boarding area.

I had told folks at home that I’ll call them from the airport once I was through checkin, immigration and security. Now I suddenly realized that I had put my cellphone in the checked in bag. Oops. I thought of calling them from a pay-phone at the terminal, but then I discovered another problem: I didn’t have their phone numbers!!! That’s right. Falguni, Mom, Dad, my sisters… I didn’t have any of their numbers in my head. They were all in my cellphone’s phonebook! OK, so my phonebook was synced with my Outlook contacts, but no use, I didn’t have my laptop either. At that moment I realized how hopelessly dependent I had become on technology and gadgets. Worse, since I had turned the phone off before packing it, my family would continuously get a “not reachable” response if they tried to call me. I thought this might lead them to worry, since it was well before departure time and they were not going to hear from me for quite some time.

Lesson learnt: Keep important personal phone numbers in your head. It’s very easy to ignore this since you’re mostly calling by name from your cellphone’s phonebook. You never know when you may be in an emergency, and you might not have your cellphone with you then. There’s no substitute for good old human memory.

I had no choice but to wait till I had reached Los Angeles (which was 22 hours from now), get my cellphone back out from my luggage, retrieve the numbers and call my folks long distance. Of course, I’d first have to find a prepaid calling card or a phone with international dialing, but that was another problem.

I remembered a Buddhist saying: “If there is no solution, then what is the use of worrying? If there is a solution, then why worry?”

Since I had decided that there was no solution, I decided to try not to worry. Given my nature, this wasn’t going to be easy. I would have to endure 22 hours of flying while my precious gadgets rattled around in the cargo bay and I wouldn’t be able to do anything about it.

Trying to resign myself to the situation, I patiently waited for boarding for AI137 to begin.

(To be continued…)

Jun 24

“Inquisitive child”, the Master invited, “I have sensed your perturbation. A question has finally taken shape in your mind. What is it?”

Nimit adjusted the frequency and lowered the volume slightly. His Master’s Voice was exceptionally loud and clear today.

“Master”, he began expectantly, “I am tormented by the feeling of not being free. I supposedly have a good education, a job that pays me well, a car and a house. But I have this creepy feeling that I do not have control. I feel that it is not me, but somebody else who is in control. I cannot see this somebody, but I feel sure that he/it is there, and can someday pull a plug and bring me to ruin. Sometimes in my dreams I vaguely see this somebody shrouded in darkness, holding a sword that could snap off all the strings that I hold in my hand, in one fell swoop”

“The question I am grappling with”, Nimit continued, “is that in the longer term of things, what should I do and how, so that I become more free, and therefore feel happier and more powerful?”

The blue-green scope lit up as His Master’s Voice spoke from behind the starphone speaker.

“I understand your torment. In the years before my transformation I have grappled with the same question, and have arrived at practical and actionable ideas to deal with this problem.”

“Others of self-claimed wisdom, on hearing your predicament, would advise you that the reason for your misery is attachment. While this observation is not entirely untrue, it is not precise. The direct reason for your misery is not attachment, but fear, fear of losing what you have brought yourself to depend on (and are thus attached to)”

The Master went on.

“The others will tell you that the solution is to renounce all your material possessions. But this is a crude solution. An extreme reaction to an extreme situation. If you pull the ends of a string of rubber in opposite directions, it creates tension inside it. Now if you suddenly release the string, the tension will be resolved, but not before the string flies about violently and unpredictably.”

“My approach is to relax the string in a measured way. You do not have to let go of the string, as the professors of renunciation will have you believe”

Nimit smiled in appreciation. He found this analogy elegant and imaginative.

“Your goal should be to rid yourself not of your attachments, but your fear of losing what you are attached to. Eliminating this fear totally is not easy, but I assert total elimination is not even necessary. It is enough if you feel that you are always coming closer to this goal.”

“With every step that you take towards reducing this fear, you will feel your freedom and power increasing, and this will make you more happy. You do not have to renounce anything to do this. You only need to see things from a different perspective, and use certain strategies and their allied techniques. These I will surely teach you”

For the first time, the flow of His Master’s words was broken by a long pause.

Eagerly, Nimit said, “Wise One, I am ready to learn and unlearn, as You advise”

“I know. Otherwise I would not have spoken all that I have already spoken”, said the Master.

“Master, please teach me the strategies and techniques that you have spoken of”, Nimit pleaded, now somewhat excited.

“Soon, young one. But first, I want you to ponder over what I have already said. I also want you to think about the dark dream you told me about. The next time, we will probe that dream together. It will help you discover a few things and better appreciate that which I am going to teach you.”

Nimit felt a little disappointed; the time for this session had almost run out. Spurious lines began to flicker on the scope. Within less than a minute the link would be lost.

The Master’s voice came back on:

“As you can see we are going out of range. I will share more the next time. Until then I have an assignment for you.”

“What assignment, Master?”

“You must tell, not ask, but tell your boss that tomorrow you will not go to work. You will take your bicycle and guitar to the leafy hill in the adjacent town, find a pleasant spot and spend the night there with these instruments”

“Yes, Master”

“Good. You will see the point of this soon. I shall speak to you again the day you return from your assignment. Take care until then.”

With that, the link dropped. The scope stopped dancing, and a steady white line appeared.

Nimit reached out for his cellphone, and started dialing his boss’ number…

Jan 11

I looked at the price tag. Oracle 9i Database Enterprise Edition: US$ 40,000 (one single-cpu installation). Or about 18 Lakh Rupees.

OK, so Oracle is a high-quality software product. Not much doubt there. But… err…. umm… $40K?

I wondered. So what does it take to build a production-grade bullet-proof database system? No precious stones, hardly any classified technology that the US military controls, and no scarce, non-renewable energy sources.

It’s simply a knowledge product. It’s the outcome of the effort invested by a finite number of computer scientists and software engineers for a finite period of time.

So, what’s the deal with the 40K? When I pay cash for an Oracle licence, I am actually paying for the time and effort of some US computer scientists/engineers. (I’ll avoid the temptation to say “sponsoring their criminally high standards of living”…. oops, i said it anyway)

This is unsettling. Something’s not right. There are computer scientists and engineers in India. Quite a lot of them in fact. Why is there no Indian company yet that has a *product* that can compete with someone like Oracle? Surely, if talented and motivated professionals here in India teamed up and built a similar product, they would do it at a fraction of the cost.

Somehow this doesn’t seem to bother our supposedly star-performing IT companies like Infosys, Satyam, Wipro…

Instead, we have companies here lining up for ISO certifications, and thumping their chests in triumph while showing off their newly acquired CMM level status.

I wonder what it is these companies feel so good about. The fact is that they are wasting the potential of their people. Take a look at the following financial figures:

Company Gross Profit

No. of Employees

Profit per Employee

Infosys

1,531 cr

15,400

10 Lakh

Satyam

849 cr.

9,532

9 Lakh

Wipro

1,497 cr.

23,300

6.4 Lakh

Oracle

32,442 cr.

40,650

79.8 Lakh

Microsoft

1,20,575 cr.

55,000

2.2 cr.

(figures in rupees, for Sep 02 – Sep 03. Source: yahoo finance)

All of the above companies need the same input – human intellectual capital. And they produce the same kind of output: software. Yet, we see stark differences in the way a product company (like Oracle or Microsoft) is able to generate wealth, as opposed to a software “services” company (like Infosys or Satyam).

It is clear that there is a definite strategic advantage and wealth generation opportunity in the product approach. Yet we have more companies opening service shops. IT services, Call centers, BPO, support/maintenance contracts…

Why? Lack of financial capital? Unsupportive investment climate? Hot and humid climate?

Or is it a post-colonial Macaulayan educational system that stifles innovation, rewards blind conformance, and generally kills risk appetite?

- Ketan

www.indusvalue.com